Please read these Terms of Service ("Terms") carefully before using the Wasap.my platform
operated by Wasap.my ("we", "our", or "us"), accessible at app.wasap.my.
By registering an account or using our services, you agree to be bound by these Terms.
1. Description of Service
Wasap.my is a WhatsApp marketing and communication platform that enables businesses to manage contacts, send broadcast messages, and automate customer communications via the Meta WhatsApp Business API.
2. Account Registration
- You must provide accurate and complete information when registering.
- You are responsible for maintaining the confidentiality of your login credentials.
- You must be at least 18 years of age to create an account.
- We reserve the right to refuse registration or cancel accounts at our discretion.
3. Acceptable Use Policy
You agree to use Wasap.my only for lawful business purposes. The following are strictly prohibited:
- Gambling and online betting — promoting, operating, or facilitating any form of gambling, sports betting, online casino, or lottery services.
- Illegal activities — any activity that violates applicable laws in Malaysia or any other jurisdiction.
- Spam and unsolicited messaging — sending messages to recipients who have not consented to receive your communications.
- Misleading or deceptive content — impersonating other individuals, brands, or organisations.
- Harmful content — distributing malware, phishing links, or content promoting violence or hate speech.
- WhatsApp Policy violations — any use that violates Meta's WhatsApp Business Policy or Terms of Service.
4. Subscription and Payments
- All fees are stated in Malaysian Ringgit (MYR).
- Subscription fees are non-refundable except as stated in Section 5.
- Lifetime plans grant access for the lifetime of the Wasap.my platform.
5. Refund Policy
- Monthly and Annual subscriptions: Refunds may be considered within 7 days of initial purchase if the platform is materially non-functional.
- Lifetime plans: All lifetime plan purchases are final and non-refundable.
- Termination due to policy violations: Accounts suspended or terminated for violations of these Terms are not entitled to any refund, regardless of plan type.
6. Suspension and Termination
We reserve the right to suspend or permanently terminate your account if you violate any provision of these Terms, including the Acceptable Use Policy. Termination does not entitle you to any refund.
7. WhatsApp Business API Compliance
You are solely responsible for the content of messages sent through the platform and for ensuring recipients have consented to receive your communications.
8. Limitation of Liability
Wasap.my shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability shall not exceed the total fees paid by you in the three months preceding any claim.
9. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email at least 14 days before taking effect. Continued use after changes take effect constitutes acceptance.
10. Governing Law
These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.
11. Contact
Questions? Email us at support@wasap.my.
